Is your handset dual SIM? Have you selected the default internet option for correct SIM slot? If you’re using a dual SIM device, ensure your Vi SIM is in slot 1, and set your Vi SIM as the default for internet usage. Step 3 - Check your SIM is in the correct slot. If the handset doesn’t show any symbol with the network bar please try to change the network selection mode from Manual to Automatic. If G/E/2G is displayed on your handset, go to network settings on your device, and ensure the network type is set to 3G or 4G. Check which data symbol (G/E/H/H+/2G/3G/4GLTE/Volte) is displayed on Handset. Step 2 - Ensure the fastest data option is selected. Go to your device settings and check the mobile data option. Step 1 - check your mobile data is switched ON. In case you’re unable to use all websites and apps, please check your device settings. Try clearing your cache and cookies, or waiting for a few minutes. If you’re not able to access one specific app or website, but all other apps and websites are working fine, then there could be a temporary issue with that website or app. No access to incoming/outgoing calls and SMS issue (unable to make/receive calls or SMS)ġ. Try sending the message/calling to a different number.ġ. Please try calling from different number and check if you are still facing the same issue.ġ. Is the issue you’re experiencing happening on only one website or app, or is it happening on all websites and apps? Windows - selecting network manually for windows phoneīlackberry - selecting network manually for Blackberry phone Choose the appropriate OS for more information about selecting network manually:Īndriod - selecting network manually for andriod OS Network down (no network signal, SIM registration failed)ġ. Try selecting the network manually following the below steps Voice Qualit Issue (cross connection, echo, loop back, no sound, mute call, call drops)ġ. Please try restarting your phone once.Ģ. Please try using the sim in a different handset, since it could be a handset issue as well.ģ. Still No Fix -> Contact us. Router/Modem as it may conflict with network signals.ģ. Try inserting the SIM in a different handset and check if your issue is resolved.Ĥ. Still No Fix -> Contact us. 1. Turn off any other devices that produces electromagnetic induction, viz.
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